Question 1

Do you handle insurance for personal or business needs?

Accepted Answer

We write both. Homeowners, auto, flood and rental coverage for families. Commercial property, apartment buildings and condo associations for people who own the building, not just the house.

Question 2

What types of clients do you typically work with?

Accepted Answer

Most of the people who walk in are Gulf Coast homeowners, drivers, landlords and small-business owners from Ocean Springs, Biloxi, Gulfport, Gautier and Pascagoula. If you own a house south of Highway 90 or a building that takes wind, you are who we built this shop for.

Question 3

How does the consultation process work when I come in?

Accepted Answer

Come in, sit down, tell us what is going on. Bring the policy if you have it. Michael, Hayden, John or Caleb will look at the actual coverage, check what the Gulf Coast market will write today, and tell you in normal language what they found before you leave. No script. No 'let me send this to underwriting and disappear.'

Question 4

How does a quote or office visit work?

Accepted Answer

Call, walk in during office hours, or send a short quote request. Tell us what you need and, if you have it, your current policy. A licensed Alliance agent reviews your situation, compares available Gulf Coast options, and explains what we found in plain language. You decide whether to change anything.

Question 5

Do you accept walk-ins, or do I need to make an appointment?

Accepted Answer

Walk in. You do not need an appointment. If you want Michael or a specific agent, call 228-282-8010 first so we can be at the desk. If you would rather not come in, send the quote form and we will work from that.

Question 6

How do you explain your fees or pricing for your services?

Accepted Answer

We do not charge for a quote, a consultation or a policy review. Sitting down with us is free. The only money that changes hands is the premium, and only if you decide to buy or move a policy.

Question 7

Where are you located, and what are your hours of operation? Is there parking available?

Accepted Answer

The office is 1316 Bienville Blvd, Ocean Springs, MS 39564, the stretch of Bienville you already drive. Monday through Friday 9am to 5pm. Street parking is on Bienville, in front of the office. You do not need a garage or a lot.

Question 8

What should I expect as the next step after our initial meeting?

Accepted Answer

After that first conversation we may ask two follow-up questions, then we lay out the options. If a better fit exists, we say so. If the policy you already have is a good deal, we say that too. You decide the next step. Nobody has to switch companies just because they sat in our office.

Question 9

How long does it usually take to get a response after our consultation?

Accepted Answer

If you are in the office, you get the answer in that visit. If we have to follow up, we pick up during office hours and usually call the same business day. Online quotes get the same treatment. There is no 1-800 queue and no ticket number.

Question 10

Can I request an estimate for your services before we meet?

Accepted Answer

Yes. Call 228-282-8010 or send the form before you come in. The quote is free. You are not paying for an estimate.

Question 11

What specific insurance products do you offer?

Accepted Answer

What we actually write: homeowners insurance, auto insurance, flood insurance, rental and landlord insurance, and commercial insurance, including commercial property, apartment buildings and condominium associations on the Mississippi Gulf Coast.

Question 12

Do I have to switch insurance companies if you quote me?

Accepted Answer

No. We show you your options. You decide what makes sense.

How we handle the information you send us.

What we collect

How we use it

Who sees it

How long we keep it

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